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Flavia LiberatoreFL
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Flavia Liberatore

@flavialiberatore

Bilingual virtual assistant with 4+ years supporting U.S. companies in property management and customer service.

Germany
Message

What I'm looking for

I’m looking for a remote role where I can support clients and operations end-to-end—managing communications, documentation, and schedules—while collaborating across time zones in a fast, detail-driven environment.

I’m a detail-oriented, bilingual virtual assistant with 4+ years of remote experience supporting U.S.-based companies across property management, administrative operations, and customer service. I’m trusted to manage high volumes of communications and deliver reliable client support while working independently across time zones.

In property management, I managed tenant communications and customer support inquiries with fast resolutions, and I prepared and processed leases, addendums, and property documentation. I also coordinated schedules and meetings between multiple parties to keep everything aligned and on track.

Administratively, I supported day-to-day operations by administering CRM platforms like DoorLoop and Trello to track property records, maintenance requests, and owner updates. I organized information using Notion and ensured documentation and records were easy to retrieve and manage.

I’m equally strong in client-facing support and operational follow-through—handling bilingual customer communications, data entry, and case tracking through high-volume workloads. I bring structured calendar and email management for executives, aiming for timely follow-ups and zero missed deadlines.

Experience

Work history, roles, and key accomplishments

SM

Property Management Assistant

Smart Miami Property Management

Aug 2025 - Feb 2026 (6 months)

Managed tenant communications and customer support inquiries with fast resolution and high satisfaction. Prepared lease and addendum documentation and used DoorLoop and Trello to track property records, maintenance requests, and owner updates while coordinating schedules across parties.

Education

Degrees, certifications, and relevant coursework

Universidad Arturo Michelena logoUM

Universidad Arturo Michelena

Bachelor's degree, Business

2021 - 2024

Completed a bachelor's degree (business major) at Universidad Arturo Michelena while working remotely for U.S.-based support roles. Trained in administrative and business-focused coursework.

FA

FYR Lois Academy

C1 Certificate, English

Earned an English C1 certificate through FYR Lois Academy. Completed bilingual customer support training including data entry and case tracking in a high-volume environment.

Tech stack

Software and tools used professionally

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