Fitchi Tesfamichael
@fitchitesfamichael
Service-oriented customer support specialist with strong communication and digital skills.
GermanyWhat I'm looking for
Ich bin eine serviceorientierte Fachkraft mit Erfahrung in direktem Kundenkontakt durch selbstständige Tätigkeiten als Tätowiererin und im kosmetischen Bereich. Ich bringe empathische, klare und lösungsorientierte Kommunikation, routinierte Nutzung digitaler Anwendungen wie Online-Terminbuchungssysteme und digitaler Buchhaltung sowie Erfahrung in schriftlicher und telefonischer Kundenkommunikation mit.
Ich arbeite sorgfältig, eigenverantwortlich und adaptiere mich schnell an neue Systeme und Prozesse. Eine Teilzeit-Homeoffice-Tätigkeit passt gut zu meiner Selbstständigkeit; ich möchte meine Serviceorientierung, Zuverlässigkeit und Teamfähigkeit langfristig in ein Unternehmen einbringen, das Wert auf Servicequalität, Offenheit und Weiterentwicklung legt.
Experience
Work history, roles, and key accomplishments
Self-Employed Cosmetic & Tattoo Artist
Self Employed
Oct 2022 - Present (3 years 4 months)
Operated an independent cosmetics and tattoo business managing client consultations, appointments, and fully digital bookkeeping while delivering client-focused services.
Corona Test Center Assistant
Corona Testzentrum
Sep 2022 - Feb 2023 (5 months)
Assisted with COVID-19 testing operations including sample collection support, client registration, and adherence to health and safety protocols.
Household Help
Private Household
Jan 2016 - Dec 2022 (6 years 11 months)
Provided household support services, maintaining cleanliness and organization for private clients across recurring engagements.
Retail Sales Assistant
Tally Weijl
Jul 2018 - Aug 2018 (1 month)
Supported store operations and assisted customers during seasonal retail employment, contributing to sales and maintaining merchandising standards.
Customer Service Representative
Thalia Bücher GmbH
Handled customer inquiries across multiple channels in a service-oriented retail environment, delivering empathetic, solution-focused support and accurate documentation while working remotely part-time.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Duisburg-Essen
Bachelor of Arts, Business Administration
2019 - 2022
Studied Business Administration (BWL) at the University of Duisburg-Essen from October 2019 to 2022.
Pina-Bausch-Gesamtschule
Hochschulreife, Secondary Education
2016 - 2019
Completed upper secondary education and obtained Hochschulreife on 29.06.2019.
Hermann-von-Helmholtz-Realschule
Fachoberschulreife, Secondary Education
2010 - 2016
Completed secondary education with Fachoberschulreife and a Qualifikationsvermerk in 2016.
Gemeinschaftsgrundschule Radenberg
Primary School Certificate, Primary Education
2006 - 2010
Attended primary school (Gemeinschaftsgrundschule Radenberg) from 2006 to 2010.
Availability
Location
GermanyAuthorized to work in
Job categories
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