Firouzeh safavi

Verified insurance benefits and prior authorizations for specialty pharmacy patients, coordinating with payers and copay assistance programs to resolve coverage and denial issues. Performed daily account reviews and communicated status updates to providers and patients.

Directed admissions and insurance verification for 80+ patients, obtained authorizations for short- and long-term rehab, and provided weekly therapy progress notes to case managers. Produced monthly and annual reports on admissions, discharges, and payer-source changes.

Verified insurance coverage and obtained authorizations for rehab admissions, coordinated discharge planning and interdisciplinary care, and increased managed care patient census by 50% through referral development. Communicated weekly PT/OT/SLP progress to insurance case managers.

Prepared patients and assisted licensed therapists with routine treatment exercises and therapy equipment setup, while supporting clerical and data-entry functions for the therapy department.

Generated daily, weekly, and monthly therapy productivity reports and supported outside sales and marketing efforts to develop referral sources for the facility. Managed departmental administrative tasks and reporting to corporate.

Supervised a four-person office team and managed Medicare and secondary insurance billing, electronic claims submission, and patient collections while maintaining regulatory compliance. Attended managerial meetings to stay current on Medicare reimbursement rules.

Master of Science in Occupational Therapy from Nova Southeastern University, completed in 1997.

Bachelor of Science in Geology from the University of Isfahan, completed in 1986.