Harmony Hernandez-Colon

Confirm patient insurance, verify benefits and eligibility, and manage prior authorizations for spinal cord stimulator and SIJ fusion procedures, ensuring timely determinations and appeals. Coordinate with physicians and office staff to document treatments and streamline authorization workflows.

Scheduled surgeries and diagnostic testing, served as primary liaison for physicians, and collaborated with insurance teams to streamline authorizations while communicating treatment plans to patients and families. Provided clinical and EHR training and coordinated care with external athletic trainers.

Managed office staff and clinic operations, handled difficult patient situations, oversaw check-in/check-out and medication prior authorizations, and supported providers with rooming, vitals, and documentation of conservative treatments.

Activities and societies: Member of Psi Chi (honors society in Psychology); helped create a mentorship program with the Boys and Girls Club.

Completed a Bachelor of Arts in Psychology with coursework in biology, anatomy, chemistry, neuroscience, abnormal psychology, and research; member of Psi Chi and contributed to a mentorship program.