Michelle Krok
@michellekrok
Compassionate Patient Access and Admissions specialist Remote work ,transitioning into Occupational Therapy Assistance
What I'm looking for
I am a dedicated healthcare administration professional with over 15 years' experience in patient access, insurance verification, prior authorization, and admissions coordination. I have a strong track record training staff on Medicare guidelines, managing high-volume case workflows, and maintaining near-perfect accuracy in documentation and authorizations.
Currently completing an Associate of Science in Occupational Therapy Assistant and pursuing state licensure, I have hands-on clinical rotation experience across pediatrics, geriatric rehabilitation, behavioral health, and neurological populations. I combine administrative expertise with direct patient care skills to improve patient outcomes, streamline processes, and support interdisciplinary teams.
Experience
Work history, roles, and key accomplishments
Occupational Therapy Assistant student
Monarch Academy
Dec 2022 - Dec 2023 (1 year)
Assisted students with autism in developing daily living skills and social integration and supported implementation of individualized therapy plans across pediatric caseloads.
Eligibility Representative
Pottstown Memorial Medical Center
Jan 2012 - Dec 2013 (1 year 11 months)
Screened uninsured and underinsured patients for Medicaid eligibility and coordinated documentation to obtain federal, state, and local benefits.
Insurance Verification Specialist
Reading Hospital and Medical Center
Jan 2006 - Dec 2012 (6 years 11 months)
Obtained authorizations and pre-certifications for inpatient and outpatient services, trained staff on Medicare guidelines, and maintained insurance records with 99% accuracy.
Admissions Coordinator
HCR ManorCare
Jan 2005 - Dec 2006 (1 year 11 months)
Coordinated Medical Assistance applications, managed admissions and census reporting for a 165-bed facility, and advised families on financial responsibilities.
Enrollment Services Specialist
Independence Blue Cross
Jan 1998 - Dec 2005 (7 years 11 months)
Processed enrollment applications, supported providers and employers with billing, appeals, and pre-certification, and managed high-volume call center inquiries.
Clinical Assistant
Ceco
Assisted young adults with cerebral palsy and neurological motor disabilities in daily living activities and therapy sessions to promote independence.
Direct Support Specialist
Arch of Volusia County
Provided education and training to adults with developmental disabilities to build life skills and increase independence.
Occupational Therapy Assistant
John Knox Majestic Oaks
Collaborated with rehabilitation team to improve geriatric patients' ADLs, IADLs, strength and gait training, and provided education on home exercise programs and catheter care.
Occupational Therapy Assistant
Chiles Academy
Worked with pediatrics and toddlers using play-based therapy to develop essential developmental skills and track progress via SOAP notes.
Occupational Therapy Assistant
Central Florida Therapy
Supported therapy for children with autism, muscular dystrophy, spina bifida, and cerebral palsy, assisting development of motor, communication, and socialization skills.
Occupational Therapy Assistant
Halifax Health
Assisted individuals with psychiatric diagnoses in group therapy settings, supporting therapeutic goals and improving social functioning.
Program Assistant
Rock Steady Boxing
Supported exercise programs for individuals with Parkinson’s disease to improve physical and emotional well-being using neurologically informed techniques.
Education
Degrees, certifications, and relevant coursework
Daytona State College
Bachelor of Applied Science, Supervision & Management (Healthcare concentration)
2024 -
Activities and societies: Represented OTA career opportunities at Medical Careers Showcase; clinical rotations at multiple therapy and healthcare sites.
Pursuing a Bachelor of Applied Science in Supervision & Management with a healthcare concentration while completing Occupational Therapy Assistant coursework.
Daytona State College
Associate of Science, Occupational Therapy Assistant
2022 - 2024
Grade: 3.75
Activities and societies: Clinical rotations at Monarch Academy, Central Florida Therapy, Chiles Academy, Halifax Psych Department, John Knox Majestic Oaks, Rock Steady Boxing, Arch of Volusia County, and Ceco.
Completed an Associate of Science in Occupational Therapy Assistant with hands-on clinical rotations across pediatric, psychiatric, geriatric, and neurological settings.
General Educational Development (GED)
GED, General Education
1993 - 1993
Obtained General Educational Development credential in 1993.
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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