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Michelle Krok

@michellekrok

Compassionate Patient Access and Admissions specialist Remote work ,transitioning into Occupational Therapy Assistance

United States
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What I'm looking for

I seek a patient-focused role where I can combine administrative expertise and OTA clinical skills to improve care coordination, mentor staff, and support process improvements in a collaborative healthcare team.

I am a dedicated healthcare administration professional with over 15 years' experience in patient access, insurance verification, prior authorization, and admissions coordination. I have a strong track record training staff on Medicare guidelines, managing high-volume case workflows, and maintaining near-perfect accuracy in documentation and authorizations.

Currently completing an Associate of Science in Occupational Therapy Assistant and pursuing state licensure, I have hands-on clinical rotation experience across pediatrics, geriatric rehabilitation, behavioral health, and neurological populations. I combine administrative expertise with direct patient care skills to improve patient outcomes, streamline processes, and support interdisciplinary teams.

Experience

Work history, roles, and key accomplishments

MA

Occupational Therapy Assistant student

Monarch Academy

Dec 2022 - Dec 2023 (1 year)

Assisted students with autism in developing daily living skills and social integration and supported implementation of individualized therapy plans across pediatric caseloads.

RC

Insurance Verification Specialist

Reading Hospital and Medical Center

Jan 2006 - Dec 2012 (6 years 11 months)

Obtained authorizations and pre-certifications for inpatient and outpatient services, trained staff on Medicare guidelines, and maintained insurance records with 99% accuracy.

HM

Admissions Coordinator

HCR ManorCare

Jan 2005 - Dec 2006 (1 year 11 months)

Coordinated Medical Assistance applications, managed admissions and census reporting for a 165-bed facility, and advised families on financial responsibilities.

IC

Enrollment Services Specialist

Independence Blue Cross

Jan 1998 - Dec 2005 (7 years 11 months)

Processed enrollment applications, supported providers and employers with billing, appeals, and pre-certification, and managed high-volume call center inquiries.

CE

Clinical Assistant

Ceco

Assisted young adults with cerebral palsy and neurological motor disabilities in daily living activities and therapy sessions to promote independence.

AC

Direct Support Specialist

Arch of Volusia County

Provided education and training to adults with developmental disabilities to build life skills and increase independence.

JO

Occupational Therapy Assistant

John Knox Majestic Oaks

Collaborated with rehabilitation team to improve geriatric patients' ADLs, IADLs, strength and gait training, and provided education on home exercise programs and catheter care.

CA

Occupational Therapy Assistant

Chiles Academy

Worked with pediatrics and toddlers using play-based therapy to develop essential developmental skills and track progress via SOAP notes.

RB

Program Assistant

Rock Steady Boxing

Supported exercise programs for individuals with Parkinson’s disease to improve physical and emotional well-being using neurologically informed techniques.

Education

Degrees, certifications, and relevant coursework

Daytona State College logoDC

Daytona State College

Bachelor of Applied Science, Supervision & Management (Healthcare concentration)

2024 -

Activities and societies: Represented OTA career opportunities at Medical Careers Showcase; clinical rotations at multiple therapy and healthcare sites.

Pursuing a Bachelor of Applied Science in Supervision & Management with a healthcare concentration while completing Occupational Therapy Assistant coursework.

Daytona State College logoDC

Daytona State College

Associate of Science, Occupational Therapy Assistant

2022 - 2024

Grade: 3.75

Activities and societies: Clinical rotations at Monarch Academy, Central Florida Therapy, Chiles Academy, Halifax Psych Department, John Knox Majestic Oaks, Rock Steady Boxing, Arch of Volusia County, and Ceco.

Completed an Associate of Science in Occupational Therapy Assistant with hands-on clinical rotations across pediatric, psychiatric, geriatric, and neurological settings.

GG

General Educational Development (GED)

GED, General Education

1993 - 1993

Obtained General Educational Development credential in 1993.

Tech stack

Software and tools used professionally

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Michelle Krok - Occupational Therapy Assistant student - Monarch Academy | Himalayas