Firoj Alam

I’m a results-driven IT Support Specialist with 10 years of experience delivering technical help desk support, system administration, and AI-powered workflow automation. I focus on fast troubleshooting, clear communication, and measurable SLA compliance.

I independently designed, built, and launched ClearBill AI (clearbillai.com), a live AI invoice generation SaaS serving freelancers and SMBs globally with zero external funding. The product includes AI invoice generation, auto tax/GST calculation, multi-currency support, and instant PDF export—no signup required.

In support operations, I’m proficient with Zendesk, Intercom, and Crisp, and I’ve maintained strict SLA adherence across a high-volume queue of 50+ queries/day. By deploying ChatGPT, Claude, and Gemini for routine queries and email responses, I reduced manual processing by 40%, while also improving reliability with 99%+ operational uptime.

My remote work strength is being self-managed for 10 years with flexible availability aligned to US, UK, UAE, or Australian hours. I’m seeking a remote IT support or technical role with a global team in Tier 1/2 markets where I can deliver L1/L2 support and continuously optimize workflows.