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Akhil Pathania

@akhilpathania

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AI Video Creator | AI Automation Specialist | Customer Experience Specialist

India

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What I'm looking for

I’m looking to build AI-powered automation that elevates customer experience—using LLMs and n8n/Make.com—to streamline workflows, improve efficiency fast, and maintain rigorous quality and compliance.

I’m an AI Automation Specialist and Technical Support Expert with 19 months of experience supporting Apple US Sales & Service via Teleperformance. I lead technical troubleshooting while engineering automation that improves operational efficiency and raises customer satisfaction.

I also specialize in brand-specific AI content creation — maintaining consistent characters, environments, and visual themes across ads, social media videos, and startup showcase productions.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Teleperformance

May 2023 - Jan 2025 (1 year 8 months)

Served as lead technical advisor for Apple US Sales and Service, resolving 30–40 daily hardware/software/iCloud issues and achieving 85%–95% CSAT. Built LLM- and automation-based workflows (Claude, Gemini, ChatGPT, Make.com, n8n) to raise satisfaction to 89%, reduce process inefficiencies by 95%, and maintain 100% incident-free compliance.

Claude Gemini ChatGpt Prompt Engineering Make.Com N8n API Integration Data Extraction