At NorthBridge Solutions, I founded and lead a customer support and client success services business serving international clients. I manage customer onboarding, CRM workflows, account support, and escalations.
I use ChatGPT, Microsoft Copilot, Claude, and Gemini to improve service delivery. My work also draws on customer success, CRM operations, and technical support.
At Kinzin Assist Pvt. Ltd., I lead US customer support operations and manage escalations. Earlier, as a Senior Executive at Moving Ideas Itech Support, I managed teams and improved service delivery processes.
