Open to opportunities

Tyagraj K

@tyagrajk1

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Remote-ready customer support and operations specialist driving high CSAT with AI-enabled workflows.

India

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What I'm looking for

I seek remote roles where I can apply customer-first strategies, scale support with AI and CRMs, lead onboarding, reduce AHT, and improve CSAT.

I am a remote-ready customer support and operations specialist with 7+ years of cross-industry experience in SaaS, e-commerce (D2C), food tech, edtech, and fantasy gaming.

I have consistently handled high-volume support — up to 400–500 daily tickets — while maintaining 95%+ CSAT and SLA compliance through empathetic, product-focused resolutions.

I leverage CRM platforms (Zendesk, Freshdesk, Zoho, HubSpot) and AI tools (ChatGPT, Claude, Gemini, Perplexity) to automate responses, draft FAQs, and reduce handling time by roughly 20%.

I drive process improvements, train new hires, manage escalations, and support onboarding and retention efforts, seeking remote roles where I can apply customer-first strategies and AI-driven support practices.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Palette Brands

Apr 2025 - Jul 2025 (3 months)

Managed support for three D2C sub-brands, reducing abandoned checkouts by 30% through proactive follow-ups and maintaining 95%+ CSAT by delivering empathetic, knowledge-based resolutions.

Customer Support Live Chat Order Management CSAT FAQ Creation Ticketing

Business Development Executive

Inforob

Dec 2022 - Feb 2024 (1 year 2 months)

Engaged prospective clients and closed accounts for EdTech solutions, contributing to 20% revenue growth through upsell and cross-sell while supporting onboarding and implementation.

Business Development Onboarding Market Research Proposal Writing Sales Strategy CRM Retention Upselling

Customer Support Executive

Gamezo Pvt Ltd.

Oct 2021 - Jul 2022 (9 months)

Handled 400–500 daily tickets for a fantasy gaming platform, managed KYC and payment issues, trained 10+ hires, and maintained 95% SLA compliance while reducing repeat queries via internal FAQs.

KYC Training Knowledge Base SLA Management Ticketing Systems Troubleshooting

Senior Customer Support Executive

Swiggy

Mar 2018 - Jul 2021 (3 years 4 months)

Provided Tier 1 & Tier 2 support across channels, resolved orders and escalation issues collaboratively, proposed process improvements that reduced AHT and consistently achieved 95%+ CSAT.

Tier 1 Support Escalation Management Multichannel Support Documentation Cross Functional Collaboration CSAT

Operations & Admin Executive

Bigbasket

Jan 2017 - Feb 2018 (1 year 1 month)

Tracked KPIs and conducted compliance audits, managed office administration and supply tracking, and supported training programs to drive process improvements.

Operations Management KPI Tracking Compliance Audits Administration Scheduling Process Improvement Reporting

Operations Controller

Bigbasket

Oct 2015 - Dec 2016 (1 year 2 months)

Oversaw daily hub operations including dispatch and scheduling, coordinated with distribution centers for real-time updates, and resolved delivery exceptions to maintain service continuity.

HUB Services Dispatch Coordination Exception Management