fionaatieno User

I am a dynamic Talent Acquisition and Customer Support Specialist with over two years of experience in BPO and service environments, focused on high-volume recruitment, candidate sourcing, and call center staffing. I consistently meet aggressive hiring targets by building robust talent pipelines through online postings, referrals, and headhunting.

In my current role, I execute large-scale hiring campaigns, screen candidates for language and shift suitability, and partner with hiring managers to shorten time-to-fill; I improved offer acceptance by 30% and reduced early attrition by 20% through effective onboarding. Previously, I delivered multichannel customer support, cut handling time by 15%, boosted customer satisfaction by 20%, and increased retention by 25% via proactive resolution and loyalty initiatives.

I bring strong CRM, communication, and organizational skills, complemented by training in virtual assistance and a Bachelor of Commerce (HR major). I am committed to contributing to team performance and organizational growth in fast-paced, customer-focused settings.