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fionaatieno UserFU
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fionaatieno User

@fionaatienouser

Talent acquisition and customer support specialist driving hiring and retention.

Kenya
Message

What I'm looking for

I seek a role combining high-volume recruitment and customer-facing responsibilities in a collaborative, growth-focused organization where I can improve hiring metrics and customer retention.

I am a dynamic Talent Acquisition and Customer Support Specialist with over two years of experience in BPO and service environments, focused on high-volume recruitment, candidate sourcing, and call center staffing. I consistently meet aggressive hiring targets by building robust talent pipelines through online postings, referrals, and headhunting.

In my current role, I execute large-scale hiring campaigns, screen candidates for language and shift suitability, and partner with hiring managers to shorten time-to-fill; I improved offer acceptance by 30% and reduced early attrition by 20% through effective onboarding. Previously, I delivered multichannel customer support, cut handling time by 15%, boosted customer satisfaction by 20%, and increased retention by 25% via proactive resolution and loyalty initiatives.

I bring strong CRM, communication, and organizational skills, complemented by training in virtual assistance and a Bachelor of Commerce (HR major). I am committed to contributing to team performance and organizational growth in fast-paced, customer-focused settings.

Experience

Work history, roles, and key accomplishments

JK
Current

Recruitment and Sales Associate

Jeff Hamilton Kenya

Jan 2024 - Present (1 year 9 months)

Executed high-volume hiring campaigns for call center and support roles, improving offer acceptance rate by 30% and reducing early attrition by 20% through enhanced onboarding and candidate engagement.

Education

Degrees, certifications, and relevant coursework

AA

ALX Africa

Certificate, Virtual Assistance

2024 - 2024

Completed a Virtual Assistance program covering administrative support, communication, and remote work tools from June 2024 to August 2024.

Strathmore University logoSU

Strathmore University

Bachelor of Commerce, Human Resource

2015 - 2019

Activities and societies: Strathmore Community Outreach Programme (2015–2023)

Earned a Bachelor of Commerce with a Human Resource major and Marketing minor from May 2015 to July 2019.

Zetech College logoZC

Zetech College

Certificate, Computer Studies

2015 - 2015

Grade: Distinction

Completed a Computer Studies program with Distinction from March 2015 to June 2015.

Tech stack

Software and tools used professionally

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fionaatieno User - Recruitment and Sales Associate - Jeff Hamilton Kenya | Himalayas