fionaatieno User
@fionaatienouser
Talent acquisition and customer support specialist driving hiring and retention.
What I'm looking for
I am a dynamic Talent Acquisition and Customer Support Specialist with over two years of experience in BPO and service environments, focused on high-volume recruitment, candidate sourcing, and call center staffing. I consistently meet aggressive hiring targets by building robust talent pipelines through online postings, referrals, and headhunting.
In my current role, I execute large-scale hiring campaigns, screen candidates for language and shift suitability, and partner with hiring managers to shorten time-to-fill; I improved offer acceptance by 30% and reduced early attrition by 20% through effective onboarding. Previously, I delivered multichannel customer support, cut handling time by 15%, boosted customer satisfaction by 20%, and increased retention by 25% via proactive resolution and loyalty initiatives.
I bring strong CRM, communication, and organizational skills, complemented by training in virtual assistance and a Bachelor of Commerce (HR major). I am committed to contributing to team performance and organizational growth in fast-paced, customer-focused settings.
Experience
Work history, roles, and key accomplishments
Recruitment and Sales Associate
Jeff Hamilton Kenya
Jan 2024 - Present (1 year 9 months)
Executed high-volume hiring campaigns for call center and support roles, improving offer acceptance rate by 30% and reducing early attrition by 20% through enhanced onboarding and candidate engagement.
Customer Support Agent
TipTop Decorators
Aug 2021 - Dec 2023 (2 years 4 months)
Delivered multi-channel customer support, reducing handling time by 15% and improving customer satisfaction by 20%, while increasing retention by 25% through proactive issue resolution and loyalty initiatives.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Certificate, Virtual Assistance
2024 - 2024
Completed a Virtual Assistance program covering administrative support, communication, and remote work tools from June 2024 to August 2024.
Strathmore University
Bachelor of Commerce, Human Resource
2015 - 2019
Activities and societies: Strathmore Community Outreach Programme (2015–2023)
Earned a Bachelor of Commerce with a Human Resource major and Marketing minor from May 2015 to July 2019.
Zetech College
Certificate, Computer Studies
2015 - 2015
Grade: Distinction
Completed a Computer Studies program with Distinction from March 2015 to June 2015.
Availability
Location
Authorized to work in
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Job categories
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