Filipe Silva Monteiro

I've supported operations for Mercado Livre, TIM S.A., Claro network operations, and Caixa Econômica Federal environments, handling sensitive data, operational records, and customer-facing cases under strict guidelines.

At Mercado Livre, I review package data and delivery logs for compliance and zero discrepancies while independently managing delivery schedules and daily targets. Previously at TIM S.A., I evaluated inbound customer calls, classified policy-sensitive issues, identified service risks, and protected PII in a high-volume environment.

My technical support background includes troubleshooting internet, voice, and TV issues at Citta Telecom, coordinating escalations across billing, network, and privacy-sensitive cases. At Engeman Telecom supporting Claro, I monitored real-time network incidents, coordinated technician dispatch, managed site access, and tracked technical inventory.

I'm building my programming knowledge through self-directed technical training and have set up a dedicated remote workspace with PC assembly, operating system installation, backup management, and desktop configuration experience. I'm particularly interested in AI model evaluation, data privacy, security, and technology trends.