At Amazon, I resolve escalated Seller Partner Support cases that first-level support couldn’t close. I investigate issues across listings, pricing, inventory, fulfillment, logistics, and seller-account operations, coordinating with internal teams and following SLAs and policy.
At IDEXX Laboratories, I grew through five roles while supporting B2B customer relationships. I processed orders and complex requests, resolved delivery exceptions with sales and operations teams, and analyzed order and SLA data in Salesforce and internal CRM platforms.
At Keeta, I supported merchant operations, partner onboarding, and strategic key accounts. I’ve also worked on Brazilian Portuguese transcription and AI language quality, and coordinated urgent assistance cases for international clients in Malta.
