Fernando Sueldo

Provide governance for the lifecycle and workflow of enterprise privileged accounts in a large-scale financial-services environment. Support IAM business processes and collaborate with architects and engineers on process, control, and design documentation.

Acted as an escalation point for Level 2 application troubleshooting and technical issue resolution. Gathered requirements, performed impact analysis, and coordinated technical resources for implementations and changes.

Oversaw IT support and service provision for approximately 100 users across 10 offices. Managed deployment, monitoring, maintenance, and upgrades across servers, PCs, operating systems, applications, and infrastructure.

Owned Level 2 troubleshooting and technical support cases from diagnosis through resolution. Planned and executed firmware, OS, application, and security-patch deployments using Tivoli and manual processes.

Administered and supported BMC Remedy AR System, Atrium CMDB, and ITSM applications on AIX. Performed installation, testing, upgrades, implementation, and support while maintaining technical and training documentation.

Monitored Windows infrastructure, troubleshot service alarms, and performed root-cause analysis for Severity 1 and 2 incidents. Installed and administered Windows Server, Active Directory, DHCP, DNS, Group Policy, RAID, and disk-management services.

Supported Americas-wide enterprise environments using Windows Server, Solaris, and Linux across financial-services clients. Performed proactive monitoring, alarm troubleshooting, maintenance, software distribution, and patching.

Supported NT and Solaris networks, infrastructure upgrades, systems administration, and third-party vendors.

Pursued a Systems Engineering degree at the Universidad Tecnológica Nacional in Argentina.