Fernando Almeida
@fernandoalmeida
I deliver enterprise IT and SaaS programs that improve adoption, customer satisfaction, and operational outcomes.
MexicoWhat I'm looking for
At Capgemini Engineering, I lead LATAM operations for Starbucks’ IT application development programs, onboarding regional pods and modernizing the NG POS system with a 100% ticket completion rate.
I serve as the primary contact for Starbucks stakeholders, coordinating Quality, Release Engineering, development, testing, vendors, purchase orders, and logistics to deliver compliant, high-quality solutions on schedule.
Previously at AT&T Mexico, I managed concurrent programs with combined budgets exceeding $1M and achieved 100% on-time delivery. My work improving service across AT&T stores increased customer satisfaction scores by 31% while project-delivery efficiency improved by 16%.
I also bring hands-on Agile leadership as a Scrum Master, implementing SAFe practices, coaching Product Owners and teams, and increasing story completion rates from 80% to 95%.
Experience
Work history, roles, and key accomplishments
Led onboarding and deployment of Starbucks' IT application development programs with LATAM-based pods. Drove modernization of Starbucks' NG POS system, achieving 100% ticket completion rate and managing stakeholder relationships.
Project Manager
AT&T Mexico
Oct 2020 - Sep 2024 (3 years 11 months)
Led cross-functional teams in delivering multiple concurrent programs with combined budgets exceeding 1M USD, achieving 100% on-time delivery. Coordinated projects to streamline customer service in AT&T stores, resulting in a 31% increase in customer satisfaction scores.
Scrum Master
AT&T Mexico
Feb 2017 - Sep 2020 (3 years 7 months)
Facilitated Agile ceremonies for cross-functional teams, implementing SAFe methodology across development, UX/UI, and research functions. Coached Product Owners and development teams, improving sprint efficiency and increasing story completion rates from 80% to 95%.
Education
Degrees, certifications, and relevant coursework
Tecmilenio University
Bachelor of Science, Industrial Engineering
Grade: 3.7/4.0
Bachelor of Science in Industrial Engineering from Tecmilenio University in Guadalajara, Mexico, with a GPA of 3.7/4.0.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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