Open to opportunities

Felix Ubah

@felixubah

I manage commercial banking relationships, resolve customer issues, and grow SME portfolios through tailored financial solutions.

Nigeria

Message

What I'm looking for

I'm looking to apply my relationship management, customer service, and commercial banking experience to facilitate growth and deliver exceptional customer solutions.

I'm currently a Relationship Officer Commercial at Fidelity Bank, where I handle customer inquiries and complaints, issue credit facilities, and promote savings, current, fixed deposit accounts, and loans.

Previously at UBA, I managed more than 200 SME customers while supporting account retention, loan approvals, and disbursements with credit and risk teams. I've also led customer service operations, processing, cash handling, service standards, complaint resolution, and staff coaching to deliver timely, customer-friendly banking services.

Experience

Work history, roles, and key accomplishments

Current

Relationship Officer Commercial

Current

Fidelity Bank

Feb 2025 - Present (1 year 6 months)

Handle customer inquiries and resolve complaints timely. Issue credit facilities and promote banking products including savings, current, fixed deposit accounts, and loans.

Customer Service Complaint Resolution Credit Facilities Banking Products Sales

Relationship Officer Commercial

UBA

Mar 2023 - Jan 2025 (1 year 10 months)

Managed over 200 SME customers, ensuring high satisfaction and retention. Collaborated with credit and risk teams for timely loan approvals and disbursement.

Customer Relationship Management SME Banking Credit Analysis Risk Management Loan Processing

Customer Service Manager

UBA

Aug 2022 - Mar 2023 (7 months)

Developed and implemented customer service policies and procedures. Defined and communicated service standards, handled escalated issues, tracked complaints, and identified staff training needs.

Customer service management Policy Development Complaint Handling Process Improvement

Head of Processing

UBA

Oct 2020 - Jul 2022 (1 year 9 months)

Ensured effective and timely service delivery at all customer service units. Oversaw timely and error-free processing.

Operations Management Service Delivery Process Optimization Quality Assurance

Cash Officer

UBA

Mar 2020 - Oct 2020 (7 months)

Managed cash holdings and vault administration efficiently. Processed customer transactions accurately and efficiently.

Cash Management Vault Transaction Processing Accuracy

Customer Service Officer

UBA

Feb 2019 - Mar 2020 (1 year 1 month)

Ensured effective and timely service delivery at customer service units. Maintained a customer-friendly disposition and ensured prompt turnaround time in line with service level agreements.

Customer Service