MRMaylin Rivero
@maylinrivero
IT Analyst with over 2 years of experience in technical support.
VenezuelaWhat I'm looking for
Specialized in issue resolution and the administration of technological infrastructures. My focus is on ensuring the optimal functioning of IT systems and providing efficient technological solutions to end users.
Experience
Work history, roles, and key accomplishments
Service Desk Analyst II
Soporte SPI
Dec 2022 - Present (2 years 6 months)
As a Service Desk Analyst II, I manage incidents and ticket closures using platforms like ServiceNow and Jira. I configure and administer Windows and Linux operating systems, implement network solutions, and support tools like Office 365 and Google Suite. My role includes conducting audits and applying ITIL methodology for service management.
IT Intern
Telefónica Venezuela
Jun 2022 - Nov 2022 (5 months)
During my internship at Telefónica Venezuela, I performed corrective and preventive maintenance on computer equipment, managed inventory, and automated the registration of event attendees. This role enhanced my technical skills and understanding of IT operations.
Education
Degrees, certifications, and relevant coursework
Alejandro de Humboldt University
Degree, Computer Science
2019 - 2023
Availability
Location
VenezuelaAuthorized to work in
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