At IT Outsourcing Services, I delivered Tier 1 and Tier 2 remote technical support in Microsoft Windows and LAN environments. I diagnosed connectivity issues and guided users through software configurations.
At Coprevin de Venezuela, I supported PCs, laptops, and peripherals while managing and configuring LAN and wireless networks. I also helped internal staff understand technical problems through clear instructions.
At America Computer C.A. / Home Market C.A., I advised retail and wholesale buyers on computer equipment and components. I managed client accounts, addressed billing and product inquiries, and processed orders using internal database software.
At Ministry of Agriculture, I supported the Agricultural Census Management team with technical support and database alignment. My work also included routine PC maintenance, system installations, and network cabling.
