Open to opportunities

James Iserman

@jamesiserman

Cybersecurity-focused IT professional with incident response, problem management, continual improvement and web development experience.

Germany

Message

What I'm looking for

I seek roles combining frontend/web development and operational incident management in collaborative teams, with opportunities to improve services and scale digital products.

I am an IT professional with over 10 years of experience spanning major incident management, web development, and technical stakeholder coordination in international environments.

In my current role in Major Incident Management, I have coordinated high-impact incidents affecting global production and logistics, including ransomware attacks and supply-chain breaches. My responsibilities include rapid impact assessment, security escalation, war room facilitation, cross-team coordination, and executive-level communication — working closely with SOC and security teams throughout the incident lifecycle.

Alongside this, I bring several years of hands-on web development experience, building and maintaining production websites and applications using modern web stacks and CMS platforms. This background gives me a practical understanding of common web vulnerabilities, authentication and authorization pitfalls, third-party integrations, and real-world attack surfaces.

I am now intentionally focusing my career on cybersecurity, targeting SOC and Cyber Security Analyst roles as a strategic step toward penetration testing and offensive security. I combine technical curiosity with strong documentation, communication, and process discipline — enabling me to operate effectively in both security operations and client-facing environments.

Experience

Work history, roles, and key accomplishments

Current

ITIL Process Manager

Current

Computacenter

Feb 2024 - Present (2 years 4 months)

Managed high-impact incidents within a global managed service, coordinated problem and change management, and communicated incident status to stakeholders and upper management to restore services promptly.

Incident Management Problem Management Stakeholder Management ITIL Escalation Management

Frontend Developer

Ujami Smart Solutions

Apr 2023 - May 2023 (1 month)

Developed business websites and web applications, implemented Shopware invoice templates and third-party integrations, and applied custom styles from screen designs to production-ready frontends.

HTML5 CSS3 JavaScript Shopware Responsive Design Frontend

Web Developer

Agency Minze on Paper

Nov 2020 - Mar 2023 (2 years 4 months)

Planned online marketing campaigns and developed websites from custom designs, integrated external services (emails/newsletters), and maintained webshops and Apache/SQL web servers.

Web Development Shopware Shopify WooCommerce Apache SQL Email Integration Online Marketing

Web Developer & Graphic Designer

J I Creative Solutions

Jun 2019 - Oct 2020 (1 year 4 months)

Designed and integrated websites into CMS (WordPress), managed content and social campaigns, integrated payment and ticketing systems, and provided SEO consulting and branding deliverables.

WordPress Web Design SEO Payment Integration Content Management Social Media Branding Adobe Creative Cloud

Marketing Employee

Bean & Beluga Betriebs-GmbH

Oct 2017 - May 2020 (2 years 7 months)

Developed and executed online marketing strategies, created websites and printed materials, managed budgets, and developed distribution and sponsorship concepts including 3D design elements.

Online Marketing Web Design Print Design Budgeting SketchUp Event Promotion

Online Marketing Consultant

Freelancer

Feb 2015 - Oct 2017 (2 years 8 months)

Provided online event marketing, social media campaigns, graphic and web design, and product design to clients to drive event attendance and product sales.

Event Marketing Social Media Graphic Design Web Design Product & Design Client Consulting

Assistant Research & Teaching

SRH University of Applied Sciences

Feb 2015 - Oct 2017 (2 years 8 months)

Supported web design and content for TYPO3, organized surveys and research excursions, prepared lecture materials, and managed event logistics and graphic materials for academic programs.

Typo3 Web Design Event Management Research Support Presentation Design Academic Administration

Education

Degrees, certifications, and relevant coursework

SRH University of Applied Sciences Berlin - Dresden Campus

Bachelor of Arts, Tourism & Event Management

2014 - 2017

Grade: GPA 2.3; Bachelor's thesis grade 1.7

Activities and societies: Founding member, chairman and head of events of the SRH Campus Dresden student council; planned and executed student events and coordinated with university administration.

Completed a Bachelor of Arts in Tourism & Event Management with a focus on the culture of graffiti and staging urban environments; final grade 1.7 and overall GPA 2.3.