Felipe Mendoza-Muñoz

Sell complex consulting services to industrial and food manufacturing clients, managing the full sales cycle from prospecting to closing. Lead client onboarding and serve as main point of contact for client questions and escalations.

Managed a portfolio of 200+ clients with complex virtual inventory, closing upsell and cross-sell deals to expand revenue per account. Designed and implemented a webinar-based sales and onboarding strategy, and supervised a team of 4 sales/CS agents.

Directed multilingual customer operations for a SaaS design platform, resolving 200+ monthly tickets while sustaining 90% CSAT. Recovered $50K+ in recurring revenue by analyzing churn cohorts and building retention campaigns.

Led training for the launch of Chime's customer service operations in Jamaica and the Philippines, transferring U.S. banking knowledge to new offshore teams. Coordinated a train-the-trainer program across four countries, achieving a 90% graduation rate.

Managed visa applications for Canadian clients in French and English. Promoted to QA, evaluating interactions and providing feedback to the team.

MBA candidate with coursework completed.

Bachelor's degree in Food Production Quality & Safety with an internship at Brasserie La Parisienne in Paris, France.

Higher University Technician in Chemistry with a focus on Biotechnology, including an internship at Rebelión Craft Brewery in Saltillo, Mexico.