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Felipe GuimarãesFG
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Felipe Guimarães

@felipeguimares

IT HelpDesk Manager at Jellyfish Brazil managing endpoint deployments, software licenses, and IT support across the Americas.

Brazil
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At Jellyfish Brazil, I manage software licenses and oversee policy and app deployments on macOS and Windows using Jamf MDM and Microsoft Intune. I also provide ongoing hardware support to offices across the Americas and manage assets in the Brazil office.

Previously, I supported users at Tastemade, INC and Lew'Lara\TBWA, handling endpoint deployments, hardware support, connectivity, and inventory. I hold a Computer Engineering degree and an MBA in IT Governance and Management, and have completed the Jamf Certified Associate course.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Cruzeiro Do Sul University logoCU

Cruzeiro Do Sul University

MBA, IT Governance and Management

Pursued an MBA in IT Governance and Management, focusing on aligning IT strategies with business objectives.

Jamf logoJA

Jamf

Jamf Certified Associate, Apple Device Management

Earned the Jamf Certified Associate certification, demonstrating proficiency in Jamf Pro administration.

Cruzeiro Do Sul University logoCU

Cruzeiro Do Sul University

Bachelor's Degree, Computer Engineering

Pursued a degree in Computer Engineering, focusing on engineering principles and computing systems.

Bradesco Foundation logoBF

Bradesco Foundation

Certificate, IT Service Management

2020 - 2020

Completed a course on ITIL Fundamentals, covering IT service management best practices.

Udemy logoUD

Udemy

Certificate, Virtualization

2020 - 2020

Completed a course on Virtualization with Hyper-V, covering virtualization technologies.

MI

Microcamp

IT Professional Technician, Information Technology

2018 - 2019

Completed a professional IT technician course, gaining foundational technical skills.

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