I’m looking for a role where I can manage bulk macOS/iOS MDM deployments, identity (SSO/SCIM) integrations, and zero-trust endpoint security—while using automation and strong documentation to improve support quality for global teams.
Looking for a job
Arthur Tellechea
@arthurtellechea
Senior macOS & iOS MDM specialist delivering secure, automated device lifecycles and end-user support.
BrazilWhat I'm looking for
I’m an IT Support Specialist with 5 years of experience, including 3 years as a Senior macOS and iOS MDM Specialist for a global Apple device management platform. I manage the full device lifecycle across macOS and iOS—from zero-touch provisioning and MDM configuration to identity integrations, patch management, and security compliance enforcement.
I implement SAML/SSO and SCIM user sync, connect MDM with identity providers, and enforce device-based access control using Microsoft Conditional Access. I configure endpoint security policies such as FileVault encryption, firewall rules, and update compliance, leveraging zero-trust device trust through Mosyle Security. I also automate deployments with Bash scripts and XML payloads for Smart Group targeting and lifecycle actions.
I take pride in clear technical documentation and end-user enablement—building deployment runbooks, SOPs, and troubleshooting guides that reduce repeat tickets. Alongside remote English support, I’ve supported onboarding/offboarding through Apple Business Manager and DEP, and I’ve led teams by improving workflows, training, and escalation habits.
Experience
Work history, roles, and key accomplishments
Current
Senior iOS & macOS MDM Specialist
Mosyle
Apr 2023 - Present (3 years 2 months)
Owned enterprise and education device lifecycle deployments for macOS and iOS, covering provisioning, MDM configuration, app deployment, patch management, and offboarding at scale (10 to hundreds of thousands of devices). Implemented SAML/SSO and SCIM integrations and enforced zero-trust security and compliance policies via Mosyle Security.
MG
Customer Support Agent — English
MoGi Group
Dec 2020 - May 2023 (2 years 5 months)
Resolved complex software and data issues by analyzing logs, triaging tickets, and escalating across teams in an English-only support environment. Maintained Zendesk and Jira queues and improved the internal knowledge base using recurring issue patterns.
Led a team of support agents by developing training materials and structured workflows that improved first-contact resolution rates. Acted as substitute manager, monitored performance metrics, and coached agents to strengthen documentation and escalation habits.
Education
Degrees, certifications, and relevant coursework
Descomplica
Postgraduate Degree, Software Engineering
Pursuing a postgraduate degree in Software Engineering (in progress) at Descomplica.
IFRN — Instituto Federal do Rio Grande do Norte
Studies, Systems Development and Analysis
Studied Systems Development and Analysis at IFRN — Instituto Federal do Rio Grande do Norte.
Availability
Looking for a job
Location
BrazilAuthorized to work in
Salary expectations
30k-60k USD
Social media
Job categories
Skills
MosyleJamfMacOS AdministrationIOS AdministrationApple Business ManagerOktaAzure ADEntra IDActive DirectorySAMLSCIMConditional AccessSSOPatch ManagementBash ScriptingPythonXMLMDM SoftwareSoftware DeploymentKnowledge Document CreationSOP DevelopmentAsset ManagementSoftware Inventory TrackingZendeskJiraMicrosoft 365ZoomAsanaSalesforceBASHMicrosoft AzureScoreWindowsiOSMacOS Remote
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