Open to opportunities

felicity longo

@felicitylongo

Message

Certified Salesforce and Agile professional who builds scalable processes and leads high-performing teams.

United States

Message

What I'm looking for

I seek roles where I can lead Salesforce implementations and Scrum teams, mentor colleagues, drive process automation, and deliver measurable operational improvements in collaborative, growth-focused environments.

I am a certified Salesforce and Agile professional with a track record of transforming operations, implementing scalable systems, and leading cross-functional teams to measurable outcomes. I advanced from Employment Eligibility roles into Technology, earned promotions to Staff Business Systems Analyst and Salesforce Scrum Master, and drove process automation that cut resolution times and reduced headcount needs.

I serve as Scrum Master for multiple Salesforce teams, designed technical support and onboarding frameworks, and partner with product owners to translate business needs into efficient Salesforce solutions. I am passionate about mentoring others, simplifying complex problems, and aligning technology with human-centered outcomes.

Experience

Work history, roles, and key accomplishments

Staff Business Systems Analyst

TriNet

Aug 2022 - Mar 2025 (2 years 7 months)

Transitioned from Employment Eligibility into Technology, promoted to Staff Business Analyst and Scrum Master; designed/support Salesforce solutions and processes that reduced case resolution time and improved transparency across four Scrum teams.

Salesforce Scrum Master ServiceNow Process Automation Stakeholder Management Technical Documentation I 9 Compliance

Employment Eligibility Supervisor

TriNet

Mar 2018 - Aug 2022 (4 years 5 months)

Promoted from temporary specialist to Supervisor; cleared departmental backlog and implemented I-9 compliance software that cut resolution time from 30 days to under 24 hours and reduced required headcount by 50%.

Compliance Management Process Improvement I 9 E Verify Data Auditing Workforce Planning

Staffing Specialist

Manpower

Nov 2016 - Aug 2017 (9 months)

Managed full-cycle recruiting and placements for government and private clients, building client relationships and ensuring timely, compliant fulfillment across diverse industries.

Candidate Sourcing Client Relations Interviewing Process Management & Customer Success Compliance