felicia Kwentua

I've supported Epic go-live implementations and stabilization efforts for healthcare systems including Henry Ford, Memorial Hermann, Novant Health, Mount Sinai Hospital, AdventHealth, and Memorial Sloan Kettering Cancer Center. I provide at-the-elbow support for physicians, nurses, schedulers, and administrative staff across chart review, order entry, clinical documentation, encounter management, scheduling, and patient registration.

I also bring healthcare operations experience from Change Healthcare and Tru Care Rehab Services, where I managed electronic records, ROI requests, HIPAA compliance, audits, patient scheduling, referrals, insurance verification, and provider communications. I focus on helping teams resolve workflow, access, and application issues while improving user adoption and documentation quality.