Febtinugraini Armike
@febtinugrainiarmike
Customer Relations Manager at Headliner, overseeing up to 1,500 weekly Zendesk tickets while maintaining customer satisfaction above 90%.
IndonesiaWhat I'm looking for
At Headliner, I oversee high-volume customer-care operations through Zendesk, handling up to 1,500 tickets per week while maintaining customer satisfaction above 90%. I also coordinate KYC checks, escalations, and compliance follow-through.
At Hills Real Estate, I manage administrative operations for a portfolio of 50+ properties using PropertyMe. I liaise between tenants and landlords, coordinate negotiations, and support financial reconciliations and compliance.
At Magnum Estate, I managed prospect and client activity in AmoCRM and achieved a 90% meeting-conversion rate. I hold a Master of Finance and a Bachelor of Accounting.
Experience
Work history, roles, and key accomplishments
Administrative Manager
Hills Real Estate
Nov 2023 - Present (2 years 11 months)
Manage administrative operations for a portfolio of 50+ properties using PropertyMe, including agreements, inspection reports, CRM records, and financial reconciliations. Act as the primary liaison between tenants and landlords, coordinating negotiations and resolving issues.
Customer Relations Manager
Headliner
May 2023 - Present (3 years 5 months)
Oversee high-volume customer-care operations handling up to 1,500 tickets per week through Zendesk. Maintain customer satisfaction above 90% and coordinate KYC checks, escalations, and compliance follow-through.
International Sales Manager
Magnum Estate
Jan 2022 - Jan 2023 (1 year)
Achieved a 90% meeting-conversion rate through prospect research, needs discovery, consultative communication, and consistent follow-up. Managed prospect and client activity in AmoCRM, arranged meetings, and resolved client issues.
Education
Degrees, certifications, and relevant coursework
National Research University Higher School of Economics
Master of Finance, Finance
2021 - 2023
Grade: 7.88/10
Master of Finance with a thesis on the development of financial technology and its influence on financial stability and inclusion, with evidence from the BRICS economies. GPA: 7.88/10.
Universitas Singaperbangsa Karawang
Bachelor of Accounting, Accounting
2018 - 2020
Grade: 3.80/4.00
Bachelor of Accounting with a research focus on liquidity, leverage, and return on assets. GPA: 3.80/4.00.
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Job categories
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