Open to opportunities

Favour Oyinloye

@favouroyinloye

Message

I resolve customer issues across live chat and digital channels while maintaining 80%+ CSAT.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues across digital channels, build strong relationships, use CRM tools, and contribute to customer satisfaction and service improvement.

At Honey Data Hub, I supported 1,500+ users of data and connectivity services, managing 35+ customer conversations and live-chat interactions daily.

I help customers activate products, access services, troubleshoot connectivity concerns, and understand service options in clear, simple language. I investigate issues, escalate complex cases to the right teams, and keep customers informed through resolution.

I maintained 80%+ CSAT through accurate, empathetic, solution-oriented support, personalised follow-up, and strong customer relationship management in Salesforce.

Previously at L'avour Stores, I supported walk-in and online customers from product selection and order processing through payments, after-sales support, complaint resolution, and recommendations that supported repeat business.

Experience

Work history, roles, and key accomplishments

Customer Support and Sales Associate

Honey Data Hub

Mar 2023 - Jul 2026 (3 years 4 months)

Supported 1,500+ customers with data and connectivity services, managing 35+ daily conversations and live chats. Maintained 80%+ CSAT through empathetic, solution-oriented support and used Salesforce for tracking.

Salesforce Live Chat Troubleshooting Customer Satisfaction Upselling Cross Selling CRM Management Problem Solving