Favour Okoro
@favourokoro1
Customer service representative at Sefy App who resolved account and subscription issues and kept customer cases moving through follow-up.
NigeriaWhat I'm looking for
At Sefy App, I provided real-time live chat support for questions about customer accounts, subscriptions, and service access. I investigated concerns, resolved issues where possible, and escalated complex technical and billing cases to the technical team.
I also maintained CRM records of customer interactions and followed up with internal teams on unresolved cases to support timely resolution.
At Editing Solutions (USA), I contacted content creators and streamers about outsourced video editing services, followed up with interested prospects, and booked qualified sales appointments. I researched and qualified leads and kept CRM records of outreach and follow-ups.
At Ejim Ltd, I coordinated procurement activities and order processing, communicated with suppliers, and resolved logistics issues. I also worked with the sales team to track deliveries and keep customers informed of order status.
Experience
Work history, roles, and key accomplishments
Cold Email Outreach Agent
Editing Solutions
May 2026 - Sep 2026 (4 months)
Managed targeted outbound email outreach to 100+ prospects weekly, promoting video editing services and booking qualified sales appointments. Maintained accurate CRM records and followed up with interested prospects.
Procurement & Operations Manager
Ejim Ltd
Mar 2025 - Apr 2026 (1 year 1 month)
Coordinated procurement activities, managed supplier communications, and resolved logistics issues. Collaborated with sales to process orders and maintain accurate procurement records.
Chat Support Representative
Sefy App
Mar 2024 - Feb 2025 (11 months)
Provided real-time customer support via live chat, resolving inquiries and escalating complex cases. Maintained CRM records and followed up on unresolved issues to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
Dakins Opinion
Customer Service Representative (CSR) Training, Customer Service
Completed Customer Service Representative (CSR) training in 2026.
Pogil College of Health and Technology
Higher National Diploma
Completed a Higher National Diploma (HND) in 2022.
Udemy
Customer Service: Empathy & Active Listening Certification, Customer Service
Completed certification in Customer Service: Empathy & Active Listening.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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