Babalola Jeremiah

I am a Customer Support Specialist with hands-on experience delivering exceptional service across chat, email, and phone, particularly in remote environments. I focus on clear communication, empathy, and efficient problem-solving to resolve customer issues.

At OPay, I implemented a tracking system that reduced response times by 30% and helped increase customer satisfaction scores by 20%. I also created onboarding materials that improved new agent ramp-up time by 25%.

While at Pacifylabs Integrated Solutions I handled 200+ weekly inquiries and maintained a 95%+ customer satisfaction rating, built a knowledge base that cut repetitive inquiries by 40%, and developed training programs that reduced onboarding time by 30%.

I collaborate closely with product teams to surface customer insights that inform user-focused product updates, and I continuously refine support processes to boost team efficiency and customer outcomes.