Favour Ijiromure
@favourijiromure
I resolve customer inquiries, complaints, and orders across online retail and hospitality operations.
NigeriaWhat I'm looking for
I run Rukeez Empire, an online retail business where I manage customer inquiries, orders, complaints, follow-up, and after-sales support through chat and phone.
At Goldstep Hotel, I progressed from Storekeeper to Supervisor to Manager, handling guest concerns, coordinating with staff and suppliers, maintaining records, and training new staff on customer service procedures.
With over four years of customer-facing experience, I bring calm problem-solving, clear communication, accurate documentation, and the ability to learn new tools quickly to remote customer support work.
Experience
Work history, roles, and key accomplishments
Owner
Rukeez Empire
Jan 2018 - Present (8 years 7 months)
Ran an online retail business handling customer inquiries, orders, and after-sales support via chat and phone. Managed the full customer experience independently, maintaining records and adapting to new tools.
Manager
Goldstep Hotel
Jan 2022 - Jan 2026 (4 years)
Handled customer inquiries and complaints directly, resolving issues professionally to maintain satisfaction. Communicated daily with guests, staff, and suppliers, kept accurate records, and trained new staff.
Classroom Teacher
Orwu Mixed School
Jan 2021 - Jan 2022 (1 year)
Communicated clearly and patiently with students and parents, adapting explanations to different needs. Managed a classroom of competing needs calmly and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
Delta State University, Abraka
Bachelor of Science, Library and Information Science
Earned a Bachelor of Science in Library and Information Science.
Auntie Maria Secondary School
Senior Secondary School Certificate, General Studies
Completed Senior Secondary School Certificate (WAEC).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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