Open to opportunities

Favour Ezennia

@favourezennia

Message

I resolve customer issues, manage support tickets, and keep business operations accurate and organised.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or customer experience role where I can resolve customer issues, manage CRM tickets, maintain accurate records, and contribute through administrative and analytical support.

I've supported customers with billing, payments, account information, and product inquiries at Hybrid Group and Tdee Tendar Enterprise in Lagos.

In my Junior Accountant and Administrative Support internship at Hybrid Group, I managed stakeholder emails, recorded data in Excel and Zoho, prepared detailed meeting minutes, and supported payroll and reconciliation work. I was recognised for outstanding minute-writing accuracy and praised for my communication and customer service.

I bring a background in accountancy, customer relations, CRM ticketing, and administrative support, with a focus on accurate records and timely issue resolution.

Experience

Work history, roles, and key accomplishments

Junior Accountant / Administrative Support

Hybrid Group

Jan 2023 - Dec 2023 (11 months)

Assisted with customer inquiries related to billing, payments, and account information. Managed email correspondence, recorded data using Excel and Zoho, and supported payroll and reconciliation tasks.