Open to opportunities

Favour Eze

@favoureze

Message

Experienced Call Center Manager focused on operational excellence.

Nigeria

Message

What I'm looking for

I am looking for a role that allows me to leverage my skills in team leadership and operational management while fostering a positive work environment.

I am a highly self-motivated Call Center Manager with over three years of experience in planning and executing call center strategies and operations. My journey has been marked by a commitment to improving systems and processes, as well as effectively managing personnel to enhance overall performance.

During my tenure at Loveworld Incorporated, I ensured sufficient call center coverage to meet service level targets through strategic scheduling, resourcing, and recruitment initiatives. I take pride in fostering a team environment that encourages growth and collaboration, ultimately leading to exceptional service delivery and a quality member experience.

Experience

Work history, roles, and key accomplishments

Call Center Operations Manager

Loveworld Incorporated

Jan 2020 - Apr 2023 (3 years 3 months)

Managed call center operations ensuring adequate coverage to meet service level targets. Focused on team growth, recruitment, and quality member experience through coaching and technical development of personnel.

Team Leadership Recruitment Quality Assurance Coaching Technical Support Customer Service Scheduling Process Improvement

Education

Degrees, certifications, and relevant coursework

University of Nigeria

Bachelor's Degree, Marketing

2015 - 2019

Completed a Bachelor's Degree in Marketing, focusing on the principles of marketing, consumer behavior, and strategic planning. Developed skills in market research and analysis, which are essential for effective marketing strategies.