Richard Orumah

I am a result-driven and resourceful administrative and call center professional with over 9 years of experience in customer care and call center operations. I hold a Higher National Diploma in Public Administration and have developed a strong skill set in managing inbound and outbound call systems, agent supervision, and performance evaluation. My commitment to delivering excellence in client support environments has earned me a reputation for excellent interpersonal relations and problem-solving abilities.

Currently, I serve as a Call Center Manager at The Whitelist Company, where I manage daily operations, supervise a team of agents, and handle escalated complaints. I am proficient in report writing and data analysis, and I continuously seek process improvements to enhance service delivery. My previous roles as a Call Center Supervisor and Team Lead have equipped me with the necessary skills to train new agents and ensure adherence to quality standards, making me a valuable asset in any customer service-oriented organization.