Favour Egbo

I am a dedicated customer service professional with over two years of experience in virtual receptionist roles. My expertise lies in managing high-volume communications and providing exceptional client support. I have a proven ability to enhance customer satisfaction and contribute to business growth through effective communication and proactive problem-solving.

In my recent role as a Customer Service Representative at Urban Air Adventure Park, I managed a high volume of incoming calls, emails, and chat inquiries, serving as the primary point of contact for clients. I provided detailed information on park attractions and membership options, ensuring customers received prompt and accurate responses. My efforts in coordinating birthday party reservations helped create personalized and memorable events for clients, showcasing my commitment to exceptional service.

Additionally, my experience at GoGlow Clean involved initiating outbound calls to potential clients and engaging with customers to understand their needs. I maintained accurate records of customer interactions and collaborated with the marketing team to refine outreach strategies. My strong written and verbal communication skills, along with my proficiency in CRM systems, have been instrumental in my success in customer service roles.