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Favour Clement

@favourclement1

Customer Service Representative with Primerica Insurance, resolving 50+ daily client inquiries and maintaining 100% documentation accuracy.

Nigeria

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What I'm looking for

I’m looking for long-term remote collaboration with steady weekly hours.

At Primerica Insurance, I resolved daily inbound and outbound inquiries for 50+ active clients by phone and email. I maintained an audit-ready CRM pipeline by logging every interaction in real time, with 100% documentation accuracy.

At Amerit Consulting Firm, I handled 50+ daily inquiries across phone, chat, and email, meeting SLA expectations while sustaining zero ticket backlog during peak periods. I documented recurring customer issues for a team-wide Knowledge Base initiative that helped reduce repeat tickets.

I’ve worked with Salesforce, HubSpot, Podio, and Asana to document interactions and support reliable follow-up. I’m available for long-term remote collaboration with steady weekly hours.

Experience

Work history, roles, and key accomplishments

Customer & Client Communications Specialist

Primerica Insurance

Nov 2024 - Aug 2026 (1 year 9 months)

Resolved daily inbound and outbound inquiries for 50+ active clients via phone and email, maintaining strong SOP adherence and meeting response-time expectations. Maintained an audit-ready CRM pipeline with zero missed touchpoints and 100% documentation accuracy.

Customer Service CRM Salesforce HubSpot Podio Asana SLA Communication Skills Documentation Problem Solving

Customer Service Specialist

Amerit Consulting Firm

Aug 2023 - Sep 2024 (1 year 1 month)

Resolved 50+ inbound customer inquiries daily across phone, chat, and email within SLA, applying structured troubleshooting and administrative record-keeping to sustain zero ticket backlog. Increased first-contact resolution rate by logging and categorizing recurring customer pain points into internal documentation.

Customer Service CRM Salesforce HubSpot Podio Asana SLA Troubleshooting Documentation De escalation Communication Skills

Education

Degrees, certifications, and relevant coursework

HubSpot Academy

Customer Support Specialist Certificate, Customer Support

Completed the Customer Support Specialist Certificate from HubSpot Academy.

Coach Dakins

Certificate of Completion, Foreign Customer Service Training, Foreign Customer Service

Completed the Certificate of Completion for Foreign Customer Service Training from Coach Dakins.

EF Standard English Test

EF SET English Certificate (C1 Advanced), English

Earned the EF SET English Certificate at C1 Advanced level from EF Standard English Test.

University of Ilorin

Bachelor of Science, Chemistry

2018 - 2023

Bachelor of Science in Chemistry from the University of Ilorin, with analytical and detail-oriented training applied to accurate documentation and structured problem solving.