Favel Amelia Linawagan
@favelamelialinawagan
Seasoned Customer Care Representative with exceptional service skills
What I'm looking for
As a seasoned Customer Care Representative with over six years of dedicated experience and an additional two years working as an Executive Assistant, I bring a wealth of expertise in delivering exceptional service and facilitating seamless communication. Throughout my customer-centric journey, I have honed my skills in understanding and addressing the unique needs of clients, ensuring their satisfaction and fostering lasting relationships.
With a strong background in customer care and social media management, I have developed a unique ability to effectively communicate with clients and provide personalized solutions to their needs. My experience in conducting surveys and managing social media accounts has further enhanced my skills in data analysis and content creation.
I am a dedicated and results-driven professional with a strong passion for delivering exceptional service and building lasting relationships. I am confident in my ability to make a positive impact in any organization and contribute to its success.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
VA Ulises Gomez Agency (Farmers Insurance)
Nov 2021 - Mar 2023 (1 year 4 months)
Reached out to existing policyholders and scheduled appointments through cold calling.
Social Media Manager / VA
Blood Sugar Central
May 2021 - Nov 2021 (6 months)
Managed SMM accounts like LinkedIn, IG, and Facebook Page, and performed daily posting and engagement, lead management.
Customer Care Representative
BSC, VISA, and SPRINT
Jan 2010 - Jan 2016 (6 years)
Worked as an Insurance and Payment Specialist in the Anti-Fraud Department, providing customer care.
Education
Degrees, certifications, and relevant coursework
Favel Amelia hasn't added their education
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