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fatma magedFM
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fatma maged

@fatmamaged

AI-driven operations leader specializing in customs automation, data accuracy, and team productivity.

Egypt
Message

What I'm looking for

I am looking for a role where I can lead AI automation and operations, improve data accuracy, mentor teams, and create scalable processes within a collaborative, growth-focused company.

I am an operations-focused AI team lead with hands-on experience delivering AI-driven automation for customs document processing and international trade environments. I led initiatives that improved data accuracy and streamlined workflows while supervising validators and automation projects.

My work emphasizes structured execution, quality controls, and clear educational content to scale AI solutions. I supervised AI validators, implemented quality processes that raised data accuracy to 99%, and created AI-focused educational materials to explain automation processes.

I also bring cross-functional experience in content moderation, customer support, and digital engagement, improving team productivity by 40% and resolving high volumes of inquiries with strong compliance and customer-first standards.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

LD

Learn n' digital

Diploma

2024 - 2025

Completed a diploma program at Learn n' digital from September 2024 to May 2025.

HU

Helwan University

Bachelor Degree

2017 - 2022

Completed a bachelor's degree at Helwan University from September 2017 to May 2022.

Tech stack

Software and tools used professionally

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fatma maged - Customs AI Team Lead - Digicust | Himalayas