Open to opportunities

fatma maged

@fatmamaged

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AI-driven operations leader specializing in customs automation, data accuracy, and team productivity.

Egypt

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What I'm looking for

I am looking for a role where I can lead AI automation and operations, improve data accuracy, mentor teams, and create scalable processes within a collaborative, growth-focused company.

I am an operations-focused AI team lead with hands-on experience delivering AI-driven automation for customs document processing and international trade environments. I led initiatives that improved data accuracy and streamlined workflows while supervising validators and automation projects.

My work emphasizes structured execution, quality controls, and clear educational content to scale AI solutions. I supervised AI validators, implemented quality processes that raised data accuracy to 99%, and created AI-focused educational materials to explain automation processes.

I also bring cross-functional experience in content moderation, customer support, and digital engagement, improving team productivity by 40% and resolving high volumes of inquiries with strong compliance and customer-first standards.

Experience

Work history, roles, and key accomplishments

Customs AI Team Lead

Digicust

Feb 2021 - Jan 2026 (4 years 11 months)

Led AI-driven automation for customs document processing, improving data accuracy to 99% and supervising AI validators to ensure compliance and quality controls.

AI Automation Data Quality Quality Assurance Document Processing Team Leadership Content Strategy Compliance Process Improvement

AI Data Excellence Manager

Studio Arabia

Jan 2019 - Dec 2021 (2 years 11 months)

Managed AI data quality and content moderation for educational services, improving data accuracy and supporting digital marketing and audience engagement.

Data Quality Content Review Moderation Quality Control Audience Engagement Educational Content

Customer Support Associate

Vodafone UK & IR

Apr 2017 - Nov 2019 (2 years 7 months)

Managed high-volume customer interactions and social media engagement, resolving 95% of inquiries on first contact and increasing team productivity by 40% through coaching.

Customer Support Social Media Management Compliance CRM Escalation Management