Open to opportunities

Fatimat Akinlade

@fatimatakinlade

Message

Web3 customer support and community specialist delivering wallet onboarding and excellent user experiences.

Nigeria

Message

What I'm looking for

I want a remote Web3 role where I can support users end-to-end—wallet setup, onboarding, and issue resolution—while growing communities through education and feedback. I’m excited to collaborate with distributed teams to improve customer experience.

I’m a Web3 customer support and community specialist, focused on resolving customer issues, onboarding users, and strengthening customer relationships in remote environments. I support users across DeFi and Web3 ecosystems while keeping service standards high and experiences consistently positive.

In my roles with Digital Witch Supports and multiple Web3 communities, I handled support across chat, email, and phone, escalated technical issues when needed, and maintained accurate support records. I’ve assisted 100+ users with wallet setup and onboarding, supported community participation, and collected recurring feedback to help teams improve.

I also bring community and education depth through Telegram/Discord engagement, moderation, and the creation of onboarding guides and FAQs that reduced repetitive support requests. Alongside support work, I’ve done business development as a Business Development Executive, generating and qualifying leads, managing prospects through onboarding, and supporting retention through proactive relationship management.

Experience

Work history, roles, and key accomplishments

Current

Business Development Executive

Current

Victus Global

Mar 2026 - Present (3 months)

Generate and qualify leads through strategic outreach and networking while building relationships with clients, partners, and stakeholders. Manage prospects through the sales and onboarding process and support retention through proactive relationship management.

Lead Generation Qualifying Prospects Stakeholder Management Client Onboarding Proposal Writing Market Intelligence

Web3 Customer Support Associate

Landshare.io

Jun 2024 - Jan 2025 (7 months)

Assist community members with onboarding, wallet connections, and platform-related inquiries while helping manage a Telegram community of over 2,000 members. Create onboarding guides and FAQs to reduce repetitive support requests, moderate community discussions, and escalate technical concerns until resolved.

Community Moderation Customer Experience Management

Customer Support Representative

Digital Witch Supports

Jan 2023 - Jan 2025 (2 years)

Provide customer support via chat, email, and phone by resolving inquiries and service issues, including account access and product troubleshooting. Maintain support records, escalate technical issues, and follow up to ensure timely resolution.

Customer Support Troubleshooting Ticketing Systems Customer Escalation Zendesk Intercom

Web3 Customer Support Associate

E Money Network

May 2024 - Present (2 years 1 month)

Support a growing blockchain community by responding to user inquiries across Telegram and Discord, assisting over 100 users with wallet setup, onboarding, and ecosystem participation. Resolve issues related to staking, rewards, token utilities, and community activities while educating users on blockchain security practices.

Community Management Telegram Discord Customer Education Security Best Practices

Web3 Customer Education & Support

Polytrade

Jan 2024 - Present (2 years 5 months)

Respond to user inquiries about platform features, updates, and ecosystem developments while creating educational content to improve user understanding of DeFi and blockchain concepts. Support community engagement initiatives and help users navigate platform functionality and product updates.

Web3 Education DeFi Customer Support Platform Support Community Engagement