Open to opportunities

David Egan

@davidegan1

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Community and customer growth manager specializing in moderated Web3 communities and retention.

Nigeria

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What I'm looking for

I’m looking to lead growth and customer experience for Web3 communities—scaling engagement, enforcing safety/compliance, and improving onboarding and retention with clear metrics and responsive stakeholder communication.

I’m a results-driven Community, Customer, and Growth Manager with 4+ years of experience building, moderating, and scaling Web3 and blockchain communities. I focus on trust, safety, and measurable engagement outcomes.

I’ve managed and moderated a 300,000+ member Telegram and Discord community, maintaining high engagement levels while ensuring full compliance with community guidelines. I proactively identify and remove spam, scams, and misinformation to strengthen platform safety.

In high-conflict situations, I use structured communication and problem-solving to drive resolution—achieving an 85% success/resolution rate in escalated cases. I also design onboarding processes that improve participation and reduce repetitive support queries.

I collect and analyze community feedback, turning it into actionable insights for internal teams that support product improvements and user retention. With hands-on experience across Telegram, Discord, X (Twitter), and community analytics, I execute growth strategies that keep users engaged and coming back.

Experience

Work history, roles, and key accomplishments

Community Consultant Specialist

Boom Foundation AI

Feb 2025 - Nov 2025 (9 months)

Managed and moderated a 300,000+ member Telegram and Discord community, ensuring compliance with community guidelines. Improved trust and safety by removing spam, scams, and misinformation, and built onboarding and feedback loops to support user retention.

Telegram Discord Community Moderation Community Guidelines Compliance Onboarding Community Analytics User Retention Community Management Content Moderation Customer Support Engagement

Community Discord Moderator

BITFI_Org

Nov 2024 - May 2025 (6 months)

Moderated a Discord community, maintaining 100% compliance with platform guidelines while creating a professional environment. Resolved member disputes, removed spam/scams/inappropriate content, and onboarded new members on platform features and blockchain fundamentals.

Discord Community Moderation Content Moderation Platform Guidelines Compliance Conflict Resolution Onboarding Blockchain Fundamentals Community Safety User Engagement Dispute Resolution Customer Support

Customer Service Representative

Three Protocol AI

Apr 2024 - Oct 2024 (6 months)

Provided real-time customer support for a blockchain-based freelance marketplace, handling account, transaction, and platform inquiries. Achieved an 85% resolution rate on high-conflict escalations, reduced repeat support needs, and escalated recurring issues for internal improvements.

Customer Support Blockchain Account Support Transaction Support Escalation Management Problem Solving User Education Issue Resolution Escalation Handling

Community Growth Manager

Fracton Protocol

Jan 2022 - Apr 2024 (2 years 3 months)

Led community growth and engagement initiatives across multiple social platforms, including promotional campaigns to increase participation and visibility. Managed social scheduling using TweetDeck and Hootsuite and tracked KPIs to monitor engagement, retention, and growth trends.