Fatima B

Answered incoming phone calls, transferred calls, and processed patient requests for appointments and medications. Coordinated appointments with doctors and healthcare professionals and managed reception security and paperwork.

Provided professional meet-and-greet service and managed clinic waiting areas, deliveries, and collections. Used digital platforms to book appointments, register NHS referrals, triage eligibility, and create patient correspondence.

Supported student administration by planning and completing assigned tasks within agreed timescales and deadlines. Handled enquiries across multiple channels, used IT systems for enquiry management, and managed related documentation while aiming for service excellence.

Took and directed calls, completed reception administrative tasks, and maintained the reception area. Managed mail and office supplies, supported visitor access control, and performed clerical duties including filing, photocopying, transcribing, and faxing.

Managed phone calls, correspondence, and budgets while supporting social media updates. Provided recruitment and hiring support (job adverts and interviews), coordinated meetings and minute taking, and assisted customers with funding/loans/benefits and citizenship application enquiries.

Handled inbound and outbound customer calls, inquiries, and data entry into ICT systems. Investigated and resolved customer complaints related to late orders, incorrect orders, and faulty products while working toward KPI targets.

Collected and interpreted data, analyzed results, uploaded data to internal systems, and reported findings to senior staff. Identified patterns and trends in datasets and completed administrative printing/scanning tasks.

Prepared examination venues by laying out stationery, equipment, and papers and created seating plans. Monitored candidates during exams, handled candidate queries and examination irregularities in line with procedures, and checked attendance.

Registered and supported young learners through teaching in mathematics, food and hygiene, and ESOL. Marked and filed learner work and supported invigilation and administrative duties including emailing, filing, scanning, printing, posting, and phone calls.

Supervised pupils during the midday break across dining and school areas and supported positive behaviour. Directed pupils during activities and escalated incidents of unacceptable behaviour to the senior supervisor when necessary.

Supported lesson planning, assessments, and worksheets aligned to microteaching activities. Created educational content and illustrations, uploaded resources to a web portal, and handled appointments, travel scheduling, and email/telephone enquiries.

Completed a Postgraduate Diploma in Management and HRM at the University of Lincoln between 2020 and 2023.

Completed Principles of Business Administration Level 2 between September 2018 and January 2019.

Completed an Award in Education and Training Level 3 between August 2018 and January 2019.

Completed a Health, Social Care Level 1 qualification in 2017.

Completed a Master’s in GIS (Geographical Information System) (RQF Level 6) from 2010 to 2012.

Completed a Postgraduate Diploma in IT at Samanabad College in 2010.

Completed a Bachelor’s in Computer Science at Punjab University between 2007 and 2009.

Completed Intermediate (HSSC) at BISE Lahore from 2004 to 2006.

Completed Lean Organisation Management Techniques (L2) training in 2023 (May to July).

Completed a Teaching Assistant Level 3 qualification (CACHE) between January 2020 and January 2021.

Completed Matriculation (SSC) at BISE Lahore from 2002 to 2004.