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Fathiat Jimoh

@fathiatjimoh

Customer Support Specialist at NIMASA who handled customer enquiries and documented support interactions using CRM tools.

Nigeria

Message

At Nigerian Maritime Administration and Safety Agency (NIMASA), I responded to customer enquiries through digital channels and helped resolve service-related questions and requests. I documented interactions using CRM and helpdesk tools, assisted with account issues, and escalated complex cases when needed.

During my SIWES training at Obafemi Awolowo University Teaching Hospital Complex (OAUTHC), I assisted with laboratory activities under supervision and supported documentation and record-keeping. I use Intercom, Zendesk, Shopify, Slack, Microsoft Office, and Google Workspace.

Experience

Work history, roles, and key accomplishments

Remote Customer Support Specialist

Nigerian Maritime Administration and Safety Agency (NIMASA)

Apr 2025 - Mar 2026 (11 months)

Provided professional and timely customer support through digital channels, resolving enquiries and documenting interactions using CRM and helpdesk tools. Managed multiple requests, prioritized urgent issues, and collaborated with team members to ensure high service standards.

Intercom Zendesk Slack Shopify Microsoft Office Google Workspace CRM Help Desk Ticket Management Customer Support Communication Skills Problem Solving Multitasking

SIWES Trainee

Obafemi Awolowo University Teaching Hospital Complex (OAUTHC

Apr 2023 - Sep 2023 (5 months)

Completed practical industrial training in a healthcare environment, assisting with laboratory activities and supporting documentation and record-keeping. Followed established procedures and safety guidelines while collaborating with staff.

Documentation Record keeping Laboratory Procedures Attention To Detail Teamwork