Open to opportunities

fatemah mashood

@fatemahmashood

Message

Operations Coordinator for remote UK and US businesses, keeping contractors, schedules, and client work on track.

Pakistan

Message

I coordinate day-to-day operations for a US-based music band, keeping schedules, tasks, and team communication organised across US time zones. I also serve as the main contact for operational matters and track work through to its deadline.

As a Property Manager for a UK property company, I assess tenant maintenance reports, coordinate contractors and quotes, and follow jobs through to completion. My experience also includes medical billing workflows, lettings support, outbound sales, and salon operations.

Experience

Work history, roles, and key accomplishments

Sales, Admissions & Outbound Sales Roles

UK and US companies

Converted warm leads into bookings and hit a £600+ monthly revenue KPI by month two. Managed daily outbound email campaigns to IT decision-makers in the US and UK and maintained full lead pipelines in Zoho CRM.

Sales Lead Conversion Email Campaigns Zoho CRM Pipeline Management

Head of Billing Operations

US medical billing company

Managed end-to-end workflows for US medical billing accounts, coordinating documentation, deadlines and compliance. Served as coordination point between internal teams and US stakeholders, keeping records organised in CRM systems and spreadsheets.

Medical Billing Workflow Management Documentation Compliance CRM Spreadsheets

Property Manager

UK property company

Diagnose maintenance issues reported by tenants and decide the right fix and urgency. Dispatch contractors, obtain and compare quotes, and follow each job through to completion.

Fault Diagnosis contractor coordination Quotation Comparison Job Tracking Systems Tenant Communication

Operations Manager

US-based music band

Run day-to-day operations, coordinating schedules, tasks and communication across the team. Keep work organised and on deadline across US time zones as the main point of contact for operational matters.

Operations Coordination Scheduling Task Tracking Communication Skills Time Zone Management

Salon Manager

Salon

Led daily operations, staff scheduling and customer service. Built relationships with high-value clients.

Operations Management Staff Scheduling Customer Service Customer Relationship Management

Lettings & Property Support

UK lettings agency

Managed tenant enquiries on SpareRoom and OpenRent, qualifying applicants by budget, move-in date and requirements. Supported lettings from enquiry through offers, deposits, referencing and handover; coordinated maintenance and supplier quotes.

Tenant Enquiries Candidate Qualification Lettings Process Maintenance Coordination Supplier Quotes Tracking