Fasih Sajid

Elevated floor CSAT to 4.7+ by redesigning coaching cadence and implementing structured audit cycles. Reduced average handle time with AI prompt-engineered response templates and enforced SOP compliance across all support channels.

Improved enterprise-tier first-contact resolution by implementing AI-powered ticket triage for complex escalations. Coordinated cross-functional resolution workflows between technical, support, and account management teams.

Generated $150,000+ in revenue by supervising the end-to-end Search Atlas launch, coordinating 400+ client onboarding calls over a 1.5-month period. Designed scalable call workflows and live QA checkpoints to maintain quality at peak volume.

Achieved a 75% sales close rate across Search Atlas conversion events by managing, scripting, and coaching a team of outbound sales specialists. Standardised team performance with call-flow playbooks and objection-handling frameworks.

Founded the Mastermind Tech Admin department from zero, generating $24,000/month in recurring revenue sustained for over 2 years (~$576,000 total). Achieved a 4.9 CSAT across 7,000+ client calls by leading a high-performing tech admin team.

Delivered certified GHL admin support to 5,000+ clients via LiveChat and Zoom calls, covering funnels, automations, A2P, LC Email, Shopify, and migrations. Promoted 3 times in 12 months from Chat Specialist to Team Lead based on CSAT and throughput.

Dispatched freight for multiple US logistics firms in high-volume real-time environments, building foundational remote operational discipline and precision client communication skills.

Pursuing a Bachelor of Science in Computer Science at NCBA&E, Multan, with an expected completion in the future.

Completed IGCSE A-Levels at Britain International Schools in 2022.

Completed IGCSE O-Levels at Britain International Schools in 2020.