Amber Pachocka

Handles customer enquiries through Intercom, using the Electroverse app and internal administration systems. Supports customer operations as new features and ways of working are introduced within an evolving EV charging service.

Returned to Octopus Energy before moving internally to Electroverse in September 2025.

Analysed travel datasets to identify trends, inform operational decisions and improve the accuracy and efficiency of client travel planning. Developed data models to support forecasting and worked with colleagues on data-informed improvements to business processes.

Supported migrations to the Kraken platform for Origin Energy and EDF, helping customers through the transition and resolving energy account queries. Coordinated with cross-functional teams to improve migration processes and address issues affecting the customer experience.

Resolved booking issues and amendments, advised customers on holiday options and maintained accurate reservation details.

Supported business clients in a food testing laboratory, communicated results and processed samples with close attention to accuracy.

Processed financial data, supported reporting and managed client communications against deadlines.

Master's in International Relations from Staffordshire University, completed in 2023.

BA (Hons) in Business Management from Staffordshire University, completed in 2021.

HNC and HND in Hospitality Management from Walsall College, completed in 2020.