Andrew Ettle
@andrewettle
I coordinate complex energy-sector schedules, improving technician productivity and customer appointment outcomes.
United KingdomWhat I'm looking for
At E.ON Energy, I plan and maintain schedules for more than 60 Metering Technicians, coordinating resources to maximise productivity and reduce appointment failures.
I work closely with technicians, management, and planning teams to maintain staffing levels, negotiate mutually favourable appointments, and improve service delivery processes.
Alongside scheduling, I handle 50+ complex customer cases per day, manage solar and boiler installation issues, maintain account records, and resolve complaints with empathy and professionalism.
I've also trained colleagues on Microsoft Word, Excel, PowerPoint, and Outlook, led performance review boards, and bring a customer-service foundation built at The Range and ToysRUs.
Experience
Work history, roles, and key accomplishments
Complex Jeopardy Manager
E.ON Energy
Nov 2024 - Present (1 year 10 months)
Facilitated seamless operations with effective resource allocation and schedule management. Coordinated and maintained schedules for over 60 metering technicians, minimizing appointment failures and optimizing staffing levels.
Customer Service Advisor/Solar Support Advisor
E.ON Energy
Apr 2019 - Present (7 years 5 months)
Handled 50+ customer cases daily, resolving complex issues and complaints with empathy and professionalism. Managed accounts, maintained compliance, and trained colleagues on advanced Microsoft 365 functionality.
Customer Service Advisor
The Range
Jun 2018 - Apr 2019 (10 months)
Provided helpful, attentive sales support and located merchandise by researching and calling associated branches. Maintained visual merchandising standards and handled health and safety reporting.
Customer Service Advisor
ToysRUs
Sep 2016 - Apr 2018 (1 year 7 months)
Assisted customers with purchasing decisions and provided friendly, attentive service. Processed cash and card payments and resolved customer queries over the phone.
Education
Degrees, certifications, and relevant coursework
Halesowen College
BTEC Extended Diploma, Information Technology
Grade: Distinction*, Distinction, Distinction
Completed a BTEC Extended Diploma in IT with grades Distinction*, Distinction, Distinction.
RedHill School
GCSE, General Studies
Grade: C and above
Attained 6 GCSEs at grade C and above.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Skills
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