Varsha Dhiwar
@varshadhiwar
IT service desk specialist delivering reliable L1 support and ticket resolution.
IndiaWhat I'm looking for
I am an experienced IT service desk professional with a strong record of L1 support, ticket monitoring, and end-user troubleshooting across desktop, VDI and tablet environments.
At Wipro Technologies I provided IT Help Desk support, managed tickets in ITSM/ServiceNow, and worked with monitoring tools including Azure, Dynatrace and Grafana to analyze alerts and route incidents to the right teams.
I have prior technical-support experience at Amazon handling Kindle device issues and restoring content, and earlier process experience in mortgage and insurance operations with responsibilities including document verification, quality checks and training new staff.
I focus on continuous improvement—implementing process enhancements for tablet support in Salesforce, gathering user feedback, and collaborating cross-functionally to raise user satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Service Desk Support
Wipro Technologies Ltd
Sep 2022 - Sep 2025 (3 years)
Provided L1 IT help desk and tablet support, resolving VDI/SSO/password issues, Outlook/Teams/application incidents and routing tickets via ServiceNow; improved tablet support processes and user satisfaction through feedback integration.
Technical Support
Amazon Development Centre Pune
Oct 2018 - Jun 2019 (8 months)
Handled customer support for Kindle devices, performing device registration, troubleshooting, content restoration and software updates to resolve customer issues efficiently.
Process Associate
Tata Consultancy Services
Mar 2013 - Sep 2015 (2 years 6 months)
Worked on mortgage processing for NationStar, reviewing 1040 tax returns and income documentation via Citrix desktop to ensure compliance with lending guidelines and approve loans.
Process Associate
Steria India Ltd.
Nov 2009 - May 2012 (2 years 6 months)
Performed insurance policy administration including statements, quotations, transfers, payments and bank detail updates; conducted quality checks, trained new staff and managed access requests.
Education
Degrees, certifications, and relevant coursework
Modern College, Pune
Bachelor of Commerce, Commerce
Grade: Second Class
Completed Bachelor of Commerce (B.Com) at Modern College, Pune, graduating in May 2008 with Second Class.
Jai Hind Junior College
Higher Secondary Certificate, Higher Secondary (Science/Commerce unspecified)
Grade: First Class
Completed Higher Secondary Certificate (H.S.C.) at Jai Hind Junior College in March 2005 with First Class.
Samson High School
Secondary School Certificate, Secondary Education
Grade: Second Class
Completed Secondary School Certificate (S.S.C.) at Samson High School in March 2003 with Second Class.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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