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Farhath Nisar

@farhathnisar

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Program Manager at Microsoft who piloted GenAI-powered Copilot testing, improving productivity by approximately 30%.

United States

Message

At Dexian (Client: Microsoft), I led delivery and governance for Microsoft's Ambitious Give program and piloted GenAI-powered Copilot testing that improved productivity and operational efficiency by approximately 30%.

At Accenture (Client: Meta), I managed operations supporting Pages and Instagram, with 100% SLA compliance. I also led incident and problem resolution and served as the primary escalation point for stakeholders.

Earlier, I managed enterprise application packaging and managed services at Accenture India, and supported business-critical systems at Tyco Electronics, Tata Consultancy Services (TCS), and Hewlett Packard. My work has covered ITIL service management, global delivery, and program governance.

Experience

Work history, roles, and key accomplishments

Program Manager

Dexian

Jan 2022 - Oct 2025 (3 years 9 months)

Led program delivery and governance for Microsoft's Ambitious Give program, implementing a GenAI-powered Copilot testing initiative that improved productivity by approximately 30%. Managed stakeholder communications, incident triage, and change management.

Program Management GenAI Copilot Testing Incident Management Change Management Release Management KPI Tracking Stakeholder Management Root Cause Analysis Process Optimization

Operations Director

Accenture

Oct 2019 - Dec 2021 (2 years 2 months)

Managed large-scale operational delivery for Meta products including Pages and Instagram, maintaining 100% SLA compliance. Served as primary escalation point and led incident management, resource planning, and governance.

Operations Management SLA Management Incident Management Escalation Management Resource Planning capacity management Release Management UAT Governance Stakeholder Management

Project Manager

Accenture India

Oct 2010 - Oct 2015 (5 years)

Led end-to-end delivery and operations management for enterprise application packaging and managed services engagements. Oversaw ITIL-aligned processes, governance reviews, and financial governance.

Project Management ITIL Incident Management Problem Management Change Management Release Management Service Request Management Governance Financial Management SOW UAT Deployment

System Analyst

Tyco Electronics

Jun 2009 - Sep 2010 (1 year 3 months)

Managed incident and problem management queues for business-critical enterprise systems. Served as SME during major incident calls and managed change and release processes.

Incident Management Problem Management Change Management Release Management Automation Subject Matter Expert

System Analyst

Tata Consultancy Services

Apr 2005 - Mar 2009 (3 years 11 months)

Provided L2/L3 application support and managed incident resolution in high-stakes financial environments. Supported change, release, and production deployments.

Application Support Incident Management Change Management Release Management Production Deployment Application Packaging QA Testing