At Vimeo Technologies Pvt Ltd, I act as a dedicated liaison between high-value Enterprise clients and Engineering teams, helping resolve critical technical issues and manage client communications.
I assisted the System and Technology team as a QA tester during the overhaul of the internal Zendesk support system. I also maintain internal knowledge base documentation and develop training modules and SOPs for platform updates.
As Support Specialist II, I evaluated enterprise support requests while maintaining 98%+ SLA compliance. I also trained new team members and partnered with Quality Assurance on ticket audits.
At Hinduja Global Solutions Pvt Ltd, I supported SonyLIV and Hotstar subscribers using Salesforce CRM, escalated technical issues via JIRA, and compiled viewer feedback reports for Sony Television Cluster Brand Managers.
