Harshith Nataraj
@harshithnataraj
I resolve complex SaaS support, billing, streaming, and account issues for customers.
IndiaWhat I'm looking for
At Vimeo Technologies, I supported customers using a SaaS video platform, resolving billing, subscription, account access, streaming, and technical inquiries across email, chat, and phone.
I maintained 95%+ CSAT and QA scores in a high-volume B2B/B2C environment while troubleshooting playback, livestreaming, video embedding, OTT apps, encoders, and API or integration issues. I used Zendesk, Stripe, Slack, and Google Sheets to manage tickets, investigate payments, process refunds, and track operational performance.
I also audited AI chatbot responses, contributed feedback to improve automated support, documented recurring issues through knowledge base articles and SOPs, and escalated product defects with diagnostic context for engineering teams.
Experience
Work history, roles, and key accomplishments
Delivered customer support for a SaaS-based video platform, resolving billing, subscription, account access, streaming, and technical inquiries. Maintained 95%+ CSAT and QA scores, audited AI chatbot responses, and collaborated with cross-functional teams to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
Dayananda Sagar College of Arts, Science and Commerce
Bachelor of Commerce, Commerce
2019 - 2022
Pursued a Bachelor of Commerce degree, gaining foundational knowledge in commerce, accounting, and business principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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