I've provided on-site desktop support for Nestlé India through Blupace Tech, supporting end users in a Microsoft Intune-managed environment.
I deploy and reimage laptops, install Windows through Autopilot and bootable USB media, troubleshoot Outlook sync issues, and support printer, projector, and AV setup. I also track incidents and service requests in ServiceNow and help users complete self-service password resets.
Previously at eClerx Services, I delivered remote technical support for connectivity and device configuration issues. I was promoted from Analyst to Senior Analyst based on consistent performance and quality metrics.
I bring a structured, user-first approach to troubleshooting Windows, Active Directory, networking, and endpoint issues in fast-paced enterprise environments.
