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Alok Behera

@alokbehera

IT Support Engineer at NEC Software Solutions, supporting Intune-managed devices and resolving user incidents across India and the UK.

India

Message

At NEC Software Solutions, I provided Level 1 and Level 2 support to users in India and the UK. I supported corporate device enrollment and compliance using Microsoft Intune.

I troubleshot Windows 10/11 and Microsoft 365 issues, including Outlook, Teams, OneDrive, and SharePoint. I also supported software installations, device configuration, and system upgrades.

At eClerx Services India Ltd., I handled user and account tasks in Active Directory and managed support tickets through ServiceNow. I also installed and supported desktops, laptops, printers, and peripherals.

Experience

Work history, roles, and key accomplishments

IT Support Engineer

NEC Software Solutions

Jan 2026 - Jul 2026 (6 months)

Provided L1/L2 technical support for hardware, software, and network issues, and managed device enrollment and compliance via Microsoft Intune. Resolved 20-25 incidents daily and supported users across India and UK.

Microsoft Intune Active Directory Microsoft 365 Windows 10 11 TCP IP DNS DHCP VPN Ivanti ServiceNow TeamViewer Remote Desktop Incident Management SLA Management Asset Management

Analyst (IT Support)

eClerx Services India Ltd.

Nov 2024 - Oct 2025 (11 months)

Provided L1/L2 support for hardware, software, and network issues, and performed Active Directory tasks. Managed 25-35 ServiceNow tickets daily while ensuring SLA compliance.

Active Directory ServiceNow Windows Desktop Support Printer Support Remote Support Incident Management SLA Management