Open to opportunities

Mohamed Elhedi Elamine

@mohamedelhedielamine

Digital Workplace M365 System Engineer at DRÄXLMAIER Group, supporting Microsoft 365 environments and secure daily IT operations.

Tunisia

Message

At DRÄXLMAIER Group, I work as a Digital Workplace M365 System Engineer, supporting digital workplace operations.

At ProductLife Group, I managed Level 1 and 2 support requests and administered Microsoft 365 services, including Exchange, Teams, SharePoint, and OneDrive. I also led a migration project from on-premise Active Directory to Microsoft Intune.

At Prologic Tunisie, I supported data centers and installed infrastructure software including ESXi, Veeam, Hyper-V, and Windows Server. I also configured Huawei routers and managed Active Directory and Zabbix.

Experience

Work history, roles, and key accomplishments

Current

Digital Workplace M365 System Engineer

Current

DRÄXLMAIER Group

Jan 2026 - Present (10 months)

Worked as Digital Workplace M365 System Engineer at DRÄXLMAIER Group.

Information Technology Support Engineer

ProductLife Group

May 2024 - Jan 2026 (1 year 8 months)

Efficiently manage and resolve Level 1 & 2 technical support requests through the ticketing system, ensuring timely and high-quality user assistance.

Administer Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive — handling user licensing, access, permissions, and email forwarding.

Monitor and manage quarantined emails, investigate phishing alerts, and enforce email securi

IT Support Technician

Prologic Tunisie

Dec 2023 - Apr 2024 (4 months)

Led a major project focused on implementing new hardware
equipment and workstations, which included deploying a
comprehensive backup and recovery solution. Successfully
managed the cloning of all data from previous equipment to ensure
seamless transition.
Provided support and maintenance for multiple data centers,
overseeing tasks such as disk replacement, RAM and CPU
upgrades, fan replacements, a